Welcome to Amadeus Value Hotels!

Providing benefits to both the traveler and travel sellers is an essential part of the Amadeus Travel Platform. That’s why we offer Amadeus Value Hotels. Hotel content that is sourced by Amadeus and, best of all, priced by you. With each property offering net rates, you decide your mark-up and maximize your revenue. Available as part of our hotels offering through the Travel Platform, Amadeus Value Hotels helps bring value to you.

*Please contact your Amadeus account manager to start using Amadeus Value Hotels.

Why book Amadeus Value Hotels?

Amadeus Value Hotels is our net rate hotel program, giving you even more choice when booking hotels for your customers. We source the content - you decide the price. It couldn’t be easier!

Value for your customer. With access to net rates from over 500,000 properties worldwide, including options for a cost-conscious corporate traveler, or a luxurious beach escape, there’s something for everyone. And with the power to decide your own mark-up, it’s not just the traveler that benefits from every booking.
Value for your business. When you select Amadeus Value Hotels content, there’s no waiting until check-out for your reward. Instead, thanks to our pre-paid rates, you benefit from an immediate reward, and your travelers don’t need to wait to claim back on expenses if booking for business. Payment has also never been easier, with a choice of credit line or credit card. If you opt for credit line, we invoice you monthly for the bookings made in that period and with credit card you pay either at the time of booking or you can place an option and pay later.

*Please keep in mind the ability to use travel agency credit card for each booking in Hotels Plus for Amadeus Value Hotel content is not available in the USA.
Value for your time. Wave goodbye to complex shopping and say hello to quick and efficient access. All Amadeus Value Hotels properties are integrated into our Amadeus Selling Platform and include full PNR integration. This content is displayed along with all other Amadeus Hotels content, making it quick and easy to compare options and benefit from key indicators such as room descriptions and media.
Value for your brand. We know that satisfied customers means more bookings. So, when you book Amadeus Value Hotels content you have a multilingual helpline available to provide support to you and your traveler. Signing up with Amadeus Value Hotels has also never been easier, with a range of materials available to help you make bookings from day one. Once signed up, all travel documents will be personalized, boosting the visibility of your brand.

Learn more about Amadeus Value Hotels

Customer Support

Amadeus Value Hotels customer support contact details:

Service Request: please use the dedicated Amadeus Value Hotels template in Service Hub to submit your service requests. Refer to this short video to see how to raise a service request in Service Hub:

For hotel check-in date within 24 hours, please, use the most convenient 24/7 number below:

Austria: +4350889059
Denmark: +4543592070
France: +33141338008
Germany: +498122435871
Greece: +302109303070 (Mon to Fri business hours only)
Kazakhstan: +7(727)3392390
Norway: +4721053110
Russia: +74957979095
Spain: +34911772460
Sweden: +4684580880
Turkey: +902123100760
UK: +448435097927
Ukraine: +380444929988
USA: +17707672839
Egypt: +20224801122 (Sat to Fri business hours only, Egyptian customers only)

Join our weekly trainings to discover much more about Amadeus Value Hotels:

_ Training in English - click here

_ Training in Spanish - click here

_ Training in French - click here

Provide your customers with a personalized, round-the clock service:

_ AVH clients currently score our Customer Support service with a 9.29 out of 10 – according to the survey that is sent whenever a case is closed with a client. This what some of our clients say about our service:

· “Absolutely Superb. If all support from others could be as good… wonderful, thank you”
· “I got a lot of updates from the Team. Absolutely brilliant”
· “Quick response and very professional. Congratulations”

_ AVH Customer Support has an average case closing time of 24 hours (depending on traveller being on site or not, of course!)

_ AVH Customer Support is provided in the following languages: English, French, German, Spanish, Russian, Ukrainian, Greek, Turkish, Kazakhstani and Polish. Arabic to be provided soon!

Back to menu

How does Amadeus Value Hotels work?

Shop and Book

Learn how to quickly and easily book hotel properties with Amadeus Value Hotels:

Easy Payments

Discover various payment options available in Amadeus Value Hotels:

Discover how to set up the travel agency credit card payment in Amadeus Value Hotels:

Cancel and Refund

Learn how to cancel your hotel booking in Amadeus Value Hotels:

Billing & Collection

Learn more about Amadeus Value Hotels billing and invoicing:

Hotel Booking Documents

Every time a travel agent completes a booking with Amadeus Value Hotels, two confirmation documents are generated and sent to the email address the agent entered in the booking flow.

_ Voucher for the traveler (includes customer support contact details)
_ Booking confirmation for the travel agency (includes buying price, selling price and agency fee)

Send travel documents and apply the agency fee in Amadeus Value Hotels

Please read this document to learn how to resend travel documents, apply and modify the Agency fee in Amadeus Value Hotels - LINK.

Back to menu