And finally, tell us about yourself
Time saved  Cost saved 


  
  
  
  
  
TOTAL   
Total number of tickets issued a year  
x  
% Bookings reissued  
x  
Average time for a manual reissue  
  
Average time spent reissuing a ticket with Amadeus Ticket Changer  
=  
Time saved  
x  
Average agent cost per minute  
=  
Money gained  
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated 
Total number of tickets issued a year  
x  
% Bookings refunded  
x  
Average time spent refunding a ticket  
  
Average time spent refunding a ticket with Amadeus Ticket Changer  
=  
Time saved  
x  
Average agent cost per minute  
=  
Money gained  
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated 
Total number of tickets issued a year  
x  
% Tickets involuntarily changed  
x  
Average time spent involuntarily reissuing a ticket  
  
Average time spent involuntarily reissuing a ticket with Amadeus Ticket Changer  
=  
Time saved  
x  
Average agent cost per minute  
=  
Money gained  
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated 
Total number of tickets issued a year  
x  
% Online bookings  
x  
% Online bookings that are manually changed  
x  
Average time spent changing each online ticket  
+  
Average time spent in each conversation with a customer  
  
Average time spent reissuing a ticket with Amadeus Ticket Changer Shopper  
=  
Time saved  
x  
Average agent cost per minute  
=  
Money gained  
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated 
Total number of Airline Debit Memos issued per year  
x  
Average time spent managing 1 Airline Debit Memo  
=  
Total time saved  
x  
Average agent cost per minute  
=  
Administration cost savings  
+  
Average Value of 1 Airline Debit Memo  
x  
Total number of airline debit memos issued per year  
=  
Airline Debit Memo cost savings  
Total Airline Debit Memo monetary savings for the year  
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated 