And finally, tell us about yourself
Time saved | Cost saved |
|
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TOTAL | | |
Total number of tickets issued a year | |
x | |
% Bookings reissued | |
x | |
Average time for a manual reissue | |
- | |
Average time spent reissuing a ticket with Amadeus Ticket Changer | |
= | |
Time saved | |
x | |
Average agent cost per minute | |
= | |
Money gained | |
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated |
Total number of tickets issued a year | |
x | |
% Bookings refunded | |
x | |
Average time spent refunding a ticket | |
- | |
Average time spent refunding a ticket with Amadeus Ticket Changer | |
= | |
Time saved | |
x | |
Average agent cost per minute | |
= | |
Money gained | |
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated |
Total number of tickets issued a year | |
x | |
% Tickets involuntarily changed | |
x | |
Average time spent involuntarily reissuing a ticket | |
- | |
Average time spent involuntarily reissuing a ticket with Amadeus Ticket Changer | |
= | |
Time saved | |
x | |
Average agent cost per minute | |
= | |
Money gained | |
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated |
Total number of tickets issued a year | |
x | |
% Online bookings | |
x | |
% Online bookings that are manually changed | |
x | |
Average time spent changing each online ticket | |
+ | |
Average time spent in each conversation with a customer | |
- | |
Average time spent reissuing a ticket with Amadeus Ticket Changer Shopper | |
= | |
Time saved | |
x | |
Average agent cost per minute | |
= | |
Money gained | |
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated |
Total number of Airline Debit Memos issued per year | |
x | |
Average time spent managing 1 Airline Debit Memo | |
= | |
Total time saved | |
x | |
Average agent cost per minute | |
= | |
Administration cost savings | |
+ | |
Average Value of 1 Airline Debit Memo | |
x | |
Total number of airline debit memos issued per year | |
= | |
Airline Debit Memo cost savings | |
Total Airline Debit Memo monetary savings for the year | |
Assumptions: average working day = 8 hours (480 minutes); number of days worked per year = 261 Inputs Numbers provided by Amadeus Numbers calculated |